Who benefits from each eCourse and how?
Teaches all colleagues the power of the three dimensions working together and laser focus on customer value and removing waste to wow customers and reduce costs. It gets everyone on the same page and has two modules plus the Brilliant Working Awareness certification exam and takes forty minutes in total.
Teaches team leaders and team members how to boost their performance and inter-team working by asking five simple questions. It has six modules covering the five question checklist, each question in detail and finishing with the Brilliant Working Teams certification exam. It takes two hours in total.
Teaches process improvement groups how to design, develop and deliver processes focused on what customers actually want and value by asking themselves five simple questions. It has six modules plus the Brilliant Working Processes certification exam and takes two and a half hours in total.
Teaches the leadership community their pivotal role in creating and sustaining a culture of continuous improvement. It gives the leadership community a shared understanding of the key decisions and actions to make it happen by asking themselves five questions. It has six modules plus the Brilliant Working Culture certification exam and takes two hours in total.
